One patient experience across a 14-branch medical group
Unifying scheduling, records and payments for a fast-growing clinic network — and cutting missed appointments by 38% in the first quarter.
38%
Fewer missed appointments
4.7★
Patient app rating
61%
Bookings now self-service
14
Branches on one platform
The challenge
Fourteen branches ran three different scheduling systems. Patients repeated their history at every visit, no-shows ran at 22%, and the call center absorbed the chaos. Leadership wanted one patient experience without halting operations at any branch.
The approach
- 01
A unified patient identity layer reconciling records across the three legacy systems before anything visible shipped.
- 02
Bilingual patient portal and app — booking, results, prescriptions and payments — designed mobile-first for the 78% of patients on phones.
- 03
Automated reminder and rebooking flows over WhatsApp and SMS, tuned per specialty.
- 04
Branch-by-branch migration with zero downtime, one branch per fortnight.
“Our patients feel the difference, our staff feel the difference, and for the first time our board sees the whole network in one dashboard.”
Chief Operations Officer
MedGate medical group
- React
- React Native
- Node.js
- FHIR
- PostgreSQL
Have something ambitious in mind?
Let's talk about what you're building — and what it would take to make it exceptional.